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SHIPPING & RETURNS
RETURNS POLICY
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We want to ensure you are satisfied with your purchases from Workscene and so we will gladly accept your returns. See below:
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ONLINE PURCHASES
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Items purchased online must be returned via post within 30 days of the invoice date
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If you have changed your mind, you are responsible for any costs associated with returning items to our warehouse
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Any returned item(s) remain as your property and your responsibility until they reach our warehouse
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CONDITION OF RETURN
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Goods must be unused
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Goods must be in original condition
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Goods must have all tags attached
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Goods must be in original packaging
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For any footwear returns, the shoe box must be returned in its original condition and cannot be returned with any freight labels or writing on the box
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Please note: If you don't meet these requirements, your return will be rejected and you may be charged to re-ship your items.
I RECEIVED A FAULTY PRODUCT
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In the rare circumstance that your item has a defect, please email a photo to orders@cjsworkwear.com.au detailing the issue to be assessed.
We may consult with the supplier and if the product(s) are found to be faulty you will be issued a return paid parcel sticker, and be eligible to receive a full refund or replacement once the goods have been returned.
I RECEIVED THE WRONG PRODUCT OR SIZE
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If you have been issued the wrong product or incorrect size, we apologise and will fix the error at no additional cost to you. Please email us at orders@cjsworkwear.com.au.
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To save time, please quote your name and order number so we can resolve your issue as swiftly as possible.
SHIPPING
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Items will be sent via standard post for a flat fee of $15. Free delivery is available on orders over $199.
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Items will be shipped within 2 - 8 business days of receiving order.